Booking bot for nail & beauty salons

What a nail and beauty booking bot does

What the conversation looks like

Sample wording for the flow the description further down asks for. The square brackets are yours to fill in.

What the bot does not do

Salon work has a few habits the bot can't follow. Set your services up around them.

• One treatment per booking

  Each booking is one service with one technician. A client who wants gel and a lash lift makes two bookings. List common pairs, such as a mani and pedi, as a service of their own with the full length.

• Add-ons don't add time

  A question such as "Nail art?" or "Removal?" doesn't lengthen the appointment. Anything that takes longer needs its own service, such as Gel with removal.

• No "anyone available"

  Clients pick a named technician. One calendar takes one booking at a time, and a request waiting for your approval holds its time too.

• One list of services for everyone

  An earlier answer can't shorten the list, so a client who taps Nails still sees lashes on it.

• No standing appointments

  An infill every three weeks is a new booking each time. For a returning client the bot remembers contact details, not their last set or their usual technician.

• No patch test checks

  It can ask the question and state your rule, then takes the client's word. It can't check a date or stop a tint being booked too soon. It gives no advice on allergies or reactions, and this flow doesn't ask about them, so keep those questions for the appointment.

• No messages out of the blue

  It can't invite a client back, send an offer or broadcast a free slot, and it doesn't reply to comments. Every conversation starts with the client. On Instagram a reminder goes in the DM only if they wrote in the last 24 hours, otherwise by email if they gave an address, and without one no reminder goes out.

• No salon software sync

  Meerlume has its own calendar and doesn't sync with salon software, so running both means keeping two calendars. It suits salons that take bookings by DM or phone today.

How it fits a nail or beauty salon

The pieces to set up for a salon.

Which setup fits your salon

Three common shapes and what each one needs.

Start from this description

Open in builder starts a draft from this text straight away, and nothing goes live until you publish. Replace everything in square brackets, and change the treatments and lengths to yours. This description uses Instagram and two calendars, which need Growth at $49 a month.

My nail and beauty salon is called [salon name], open Tue-Sat 10am-7pm, with two technicians, [technician 1] and [technician 2]. Keep anything in square brackets exactly as written; I will replace it. Both do: gel manicure (60 min), gel with removal (75 min), BIAB infill (75 min), acrylic full set (120 min), mani and pedi (110 min). Only [technician 2] does: lash lift and tint (60 min), brow lamination (45 min), patch test (10 min). Leave 10 minutes after each appointment. Start with "Hi, this is the booking chat for [salon name]. What would you like?" and three options: Nails, Lashes and brows, Prices. Prices says our prices are at [price list link], then goes back to the options. Lashes and brows first asks "Have you had a patch test with us?" with Yes and No. No says "We need a patch test before your first tint. Please book Patch test first, at least [patch test notice] before your treatment." Nails, and both answers, go on to ask for the service, the person, a date and a time. Then ask for an optional reference photo: "Got a design in mind? Send a photo, or type no." Then ask for their name and their email address for the reminder, then confirm. Never ask about allergies, skin conditions or medical history.

Nail and beauty booking bot FAQ